Good communication is central to working with children, young people, families and carers. It helps build trust and is key to establishing and maintaining relationships in the home. Communication is an active process that involves listening, questioning, understanding and responding. A crucial element of effective communication is to understand the developmental stage and needs of the child or young person.
This training will explore the skills required to be an effective communicator by considering how different types of questions can be used to support the communication process.