Participants are required to have their cameras on for an interactive experience.
Maximum of two people per screen
Sessions are recorded for quality assurance purposes. They are only viewed by SCTS staff and deleted within 14 days.
£370.00 3 hours
Strategies are needed for responding to and managing these behaviours with sensitivity and understanding. This training offers valuable insights into challenging behaviour and how individuals can react to different behaviours in ways that acknowledge each individual's unique needs.
Key Components of the Training Include:
Emotional Intelligence:
- Recognising and understanding emotions in oneself and others.
- Developing empathy and perspective-taking skills.
- Managing stress and emotional responses.
Communication Skills:
- Active listening techniques.
- Non-verbal communication cues.
- Assertiveness training.
- Effective questioning and paraphrasing.
Conflict Resolution Strategies:
- Identifying the root causes of conflict.
- Negotiation and compromise skills.
- Mediation techniques.
- Problem-solving approaches.
De-escalation Techniques:
- Calming strategies (e.g., deep breathing, relaxation techniques).
- Body language and physical presence.
- Time-out and space techniques.
- Verbal de-escalation tactics.
We believe this training assists carers and social care staff in understanding the complexities of negative behaviour and empowers them to address underlying needs by promoting alternative, constructive interventions. This training also delves into past experiences that may have influenced challenging behaviour. It emphasises the positive experiences we can provide young people to help them build resilience and manage their reactions to difficult situations.
This option is aimed at an audience with prior knowledge of the subject and isn’t suitable for. Those that are new to the subject would be better with our standard course.
Generic training can leave staff feeling unprepared for the real-life scenarios they face. Our tailored approach ensures the content, delivery method, and case studies are directly relevant to your sector (e.g., education, healthcare, sport, charity, corporate), your local policies, and the specific vulnerabilities and risks present in your community.
We design engaging, practical, and compliant training across three core areas:
Invest in training that transforms knowledge into action. Equip your team with the confidence and competence to protect those in your care proactively.
We recognise that sometimes groups need more time for discussions and group work. This can mean that a two-hour session is just not long enough to explore the curriculum and engage in question and answer sessions. So we are you offering the opportunity to extend the session by an hour to allow your trainees the chance to explore the curriculum fully!
