This assertiveness training course is highly interactive, practical and yet supportive. It uses many different forms of learning to develop assertiveness skills and lift self-confidence to enable you to work more effectively. The aim is to feel better about saying no without having to change who we are.

This course ensures that participants are able to:

  1. Deal with their own feelings
  2. Set boundaries for others
  3. Present clear messages
  4. Close conversations
  5. Gain increased confidence
  6. Implement a set of tools straight away
  7. Handle difficult people and situations
  8. Practise the art of saying no
  9. Move awkward situations forward

Format: Taught sections, small group work, work in pairs, whole group discussion

Hand-outs: Full hand-outs and sources of further information will be provided