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Assertiveness Training

4 - 25 people in a session

Participants are required to have their cameras on for an interactive experience.

Maximum of two people per screen

Sessions are recorded for quality assurance purposes. They are only viewed by SCTS staff and deleted within 14 days.

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Assertiveness, Influence & Negotiation – Advanced (Zoom)

£370.00 3 hours

Description

Communicate with confidence, set clear boundaries, and achieve better outcomes without changing who you are.

 

Most professionals excel in their technical roles but often struggle when it comes to holding boundaries, saying no, navigating conflict, or influencing decisions. This highly interactive, two-day open course bridges that gap by equipping you with a practical, highly supportive toolkit you can apply from day one. The goal is not to change your personality, but to give you the confidence and techniques to handle high-pressure moments and challenging workplace dynamics with calm professionalism.

Key Learning Highlights

  • The Art of Saying No: Learn to decline requests with grace and clarity, setting firm boundaries without guilt or damage to professional relationships.
  • Mastering Situational Status: Discover how to dynamically raise or lower your status in any interaction, proving that true influence is about behaviour and presence, not job titles.
  • The 30-Second Influencer: Eliminate over-explaining under pressure and learn to distil your message to its essential core, delivering it with calm, controlled precision.
  • Moving from Blame to Effect: Transform defensive conflicts into collaborative problem-solving by swapping accusatory language for "effect-based" communication.
  • Handling Difficult People: Navigate challenging dynamics such as aggressors, chronic complainers, or manipulators while maintaining your composure and dignity.
  • Bridge Building: Move beyond transactional compromise to build genuine agreements that create value and alignment for both sides.
  • Adapting to Social Styles: Identify and flex your communication style to successfully connect with Driver, Expressive, Analytical, and Amiable personality types.

How You Will Learn

We utilise role-play, facilitated discussion, scenario simulation, and peer feedback in a safe, supportive environment. You will leave with a complete assertiveness toolkit and a concrete, personal action plan ready to implement immediately.

 

Who Should Attend: Foster Carers, Prospective Adopters, Supervising Social Workers, Residential Child Care Practitioners, Independent Reviewing Officers (IROs), and Education/Health Professionals supporting looked-after children.

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Advanced Training

This option is aimed at an audience with prior knowledge of the subject and isn’t suitable for.  Those that are new to the subject would be better with our standard course.

Empowering Safety: Bespoke Safeguarding & Child Protection Training

Why Choose Bespoke Training?

Generic training can leave staff feeling unprepared for the real-life scenarios they face. Our tailored approach ensures the content, delivery method, and case studies are directly relevant to your sector (e.g., education, healthcare, sport, charity, corporate), your local policies, and the specific vulnerabilities and risks present in your community.

Our Specialised Training Pillars

We design engaging, practical, and compliant training across three core areas:

  • For Professionals Working with Children (Child Protection): Focuses on recognising the signs of abuse and neglect, statutory guidance (e.g., Working Together to Safeguard Children), robust reporting procedures, and the creation of a safe, child-focused culture.
  • For Professionals Working with Adults (Adult Safeguarding): Focuses on the principles of the Care Act, understanding different types of harm, promoting wellbeing, Mental Capacity Act (MCA) considerations, and ensuring person-led safeguarding responses.
  • Blended Cohorts (Safeguarding for All Ages): Ideal for organisations whose staff or volunteers interact with both children and adults (e.g., community centres, housing associations, religious organisations). This training highlights the common principles of good practice while clearly delineating the different legal frameworks, signs of harm, and reporting routes for each demographic.

Invest in training that transforms knowledge into action. Equip your team with the confidence and competence to protect those in your care proactively.

Need more time?

We recognise that sometimes groups need more time for discussions and group work. This can mean that a two-hour session is just not long enough to explore the curriculum and engage in question and answer sessions. So we are you offering the opportunity to extend the session by an hour to allow your trainees the chance to explore the curriculum fully!

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