Terms and Conditions

Live Zoom Training

Our training costs are fixed as outlined below. They include hosting your team on Zoom, training notes, a certificate of attendance and a detailed evaluation report.

Zoom course costs

2-hours = £270

3-hour course = £370

Delivered by Scott Henery = + £100 on the above

EVENING & WEEKEND TRAINING

Please note that SCTS do not provide any support/admin cover for sessions that run in the evening or weekends. It is the responsibility of the client to ensure that all Zoom links have been shared and tested by at least the day before to ensure smooth running of the training. Please consider this carefully before booking an evening or weekend session.

Invoicing

You can pay directly through the website when you book courses, either as a pay as you go or as a bulk advance purchase. You will receive a 5% discount for paying at this point.
If you don’t pay when you book please pay as soon as you can to avoid late payment charges. Please display clearly on the Payment your invoice reference. Please note that as a very small organisation, we need to impose charges for “Late Payment” as per the act outlined below.
Payment by BACS is preferred.
Social Care Training Solutions is not VAT registered.

Cancellation Policy

If you need to cancel a course or change the date of a course, please do so in good time to avoid the following costs. We make the following charges to enable us to compensate our trainers.
If you need to cancel a session that you have already paid for a 10% charge will be made

Incongruous Training

If we deem a session to be inappropriate due to numbers, for instance, only two people in a session – Unless this has been agreed beforehand, we will view the session goal as unachievable and cancel the session – we will, though, expect full payment.

If no one arrives for a training session the trainer will wait for 15 minutes and then close the session. Full payment will still be required for the session.

If less than our minimum requirement of 5 people arrive to the training session, but the organisation is trying to get more people to join, the trainer will wait for a maximum of 30 minutes before closing the session. Full payment for the full session will still be required.

Timescale Fee

5 working days or more 10% admin fee will be charged

4 or 3 working days before 25% of the charge

2 working days before 50% of the charge

1 day or less 100% of the charge

If SCTS is obliged to cancel a course, we will give you as much notice as possible. We will, whenever possible, inform you within two weeks if a course is not going to run. We will refund any course fees paid. Cancellations with less notice will only be in exceptional circumstances.

Conduct

Punctuality

Please sign in and be ready at least five minutes before the session is due to start.
If a delegate arrives late, the trainer reserves the right to turn the delegate away.

Confidentiality

We cannot check the whole status and identity of all participants. We advise you to avoid sharing the following information to protect the confidentiality of children, young people and vulnerable adults:

The name of the children, young people or vulnerable adults
The names of other individuals you may mention

Conduct and Engagement

It would be helpful to familiarise participants with how zoom works; please share this link before the event: https://support.zoom.us/hc/en-us/articles/200941109-Attendee-Controls-in-a-Meeting

Please advise all participants their video MUST BE ON throughout so everybody can see each other. Failure to do this without a valid reason, especially if the participant is not actively taking part, may mean the individual is removed from the session.
Please advise all participants that they will be muted for sound quality and can un-mute themselves.
We reserve the right to remove participants if we believe they are deliberately offensive.
We reserve the right to mute participants if they are dominating the conversation.

Administration

Numbers

We have a minimum of 5 and a maximum of 25. If less than 5 people arrive for training the trainer reserves the right to either cancel the session or to run the session for but a shorter time. The client will still be liable for the full original fee.

Register

It is your responsibility to ensure that your team members sign themselves in on the register survey presented on Zoom at the beginning of the session. We will send you details of attendance after the session.
Alternatively, please provide a staff member to take the register.

Evaluation

Please send participants the link to the evaluation system.
It is the client’s responsibility to chase any outstanding evaluations using the link provided by SCTS.

Materials & admin

Course notes and a master certificate will be emailed to you. They can also be found on your dashboard.

Permissions

It is NOT permitted to use any Social Care Training Solutions material on any website or print publication without express written permission from Social Care Training Solutions.
Please be aware that for quality assurance, all sessions are recorded. Recordings are never shared and are deleted within 10 days.
We do not share recordings with the client.

E-learning

All e-learning needs to be completed within three months of purchase.
After three months the module will not longer be accessible and will need to be re-purchased.

Late Payment Charges – in line with the Late Payment of Commercial Debts (Interest) Act 1998

The right to charge interest applies to overdue accounts relating to a supply of services.

30 days after the goods are supplied, or the service is completed,
Thirty days after receipt of invoice (or the customer is told the amount due is payable).
The agreed date for payment.

The monthly “statutory interest” rate chargeable, which is simple and not compound, is the Bank of England base rate plus 8%. The increment was set to allow small businesses to cover late payments by bank borrowings.

Compensation chargeable

Once statutory interest begins to run concerning a qualifying debt, the supplier is also entitled to a fixed sum.

(a) for a debt less than £1000, the sum of £40;

(b) for a debt of £1000 or more, but less than £10,000, the sum of £70;

Agreeing to our terms and conditions, you also agree to our Late Payment of Commercial Debts interest charges.

Complaints

If you are unhappy with any aspect of the training we provide, you should write to Scott Henery at Social Care Training Solutions, 40 Rosebery Avenue, Brighton, East Sussex, BN2 6DE or email scott@socialcaretrainingsolutions.com